Mellowhost is nearly touching it’s 4th Anniversary in the hosting business. We have worked hard in last years to make the hosting environment more innovative and perfect for our clients. In most of the situations we have tried our level best to give the best performance you can ever expect from a shared hosting environment.
There are many reviews from our clients in different places. There were some situations, we have seen our customers misunderstanding and expressing their feelings. It is pretty hard to make an environment suitable for every sort of users, but our target is and was always to make it right for all. We have worked with all possible clients to overcome the understanding we had to make it positive in every possible aspects.
Contacting the host is probably the best choice to clear the ideas. It helps both parties to come to an understanding. I have seen some users in past who were having some issues with their CMS, but thinking it was a server issue. Even though, we do not provide 3rd party support, but to make the situation go right and concluding the misunderstanding, we have worked with the client to fix his/her CMS. The root factor to conclude this sort of situations is to contact.
We are planning to start a “Quality Analysis Department” which will be aimed to keep in touch with our clients. One can submit any sort of feedbacks (Example: unsatisfactory support, unsatisfactory server performance, unsatisfactory uptime etc. which makes you unsatisfied with the service) through the desk to our Quality Analyst. We will start digging on your query and try to find a way to solve your problem with the co-operation of other respective departments. Our Quality Analyst team will try to monitor ticket activity to find user’s satisfaction level. In case, we feel, one is unsatisfied with a specific reason, we will immediately contact him/her with the possible solutions we can provide to solve the case through QA Desk. A little co-operation from clients may solve these sorts of unwanted situations.
We are in the process of training our human resources to be a Quality Analyst. This process is still going and we expect to launch this department within November.
Happy Hosting!