Confusing server load average explained!

Server load average is a pretty big word in web hosting industry. Customers trust servers with least CPU load. Moreover, I have seen they feel very secure when they are on a server averaging a cpu load lesser than 1. I am very familiar with a question on live chat desk from the new customers saying, what is your average cpu load. Now let me go into deeper in this discussion and see if I can find something new for you.

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