I was reviewing the live chat transcripts earlier today. An interesting one that was served by “Ronskit”, a live chat operator of Mellowhost caught my attention. One of our visitor was interested to know, why are we using Softlayer nameservers for the domain “mellowhost.com” (http://intodns.com/mellowhost.com) instead of ns1.mellowhost.com or so on. The visitor was more interested in proving that Mellowhost is hosted in a shared server and all of our clients are also using a server that is not really managed by Mellowhost. His excuses were flowing towards why we don’t sell VPS or Master Resellers, or so called “Alpha” Master Resellers instead we only sell Reseller and Shared Hosting. It is eventually hard to answer a management level of query by a sales representative and as expected he wasn’t able to please the visitor 🙂 I quickly thought to write this down for future references.
Continue reading “Why are we using Softlayer Nameservers?”
When Mellowhost first launched her servers, all of them were using “DSO” module for serving php. I can remember, one of the most commonly used caching plugin was either Eaccelerator or Xcache. Eaccelerator was preferable as cpanel Easyapache have this in their option and can be compiled automatically while rebuilding apache. As time passed, we had to choose suphp instead of dso due to many factors involved. I hope to write them down at later time why we had to move to suphp. But that actually cut the idea of using dynamic cacher in the server. Suphp kills the php process after serving, this allows all the opcode cacher to be valueless. Due to cutting off a dynamic cacher, the server started showing pretty good load average. Although it was a good trade off of IO and CPU usage in cost of security. I was searching for a cacher that would work with suphp in the same technique Litespeed (A paid web server software) does.
Continue reading “Experience with Varnish!”
As we do not have an offline Credit Card processing option, we were planning to add 2Checkout for long time. We had been seeing many requests from “Africa” and Middle East countries requesting to use 2Checkout. We have finally made 2Checkout available for all types of Payment to Mellowhost services. You can now select 2Checkout from the Payment Option for new orders or paying the recurring bills. 2Checkout can be used for paying with Direct Credit Card.
Mellowhost is nearly touching it’s 4th Anniversary in the hosting business. We have worked hard in last years to make the hosting environment more innovative and perfect for our clients. In most of the situations we have tried our level best to give the best performance you can ever expect from a shared hosting environment.
There are many reviews from our clients in different places. There were some situations, we have seen our customers misunderstanding and expressing their feelings. It is pretty hard to make an environment suitable for every sort of users, but our target is and was always to make it right for all. We have worked with all possible clients to overcome the understanding we had to make it positive in every possible aspects.
Contacting the host is probably the best choice to clear the ideas. It helps both parties to come to an understanding. I have seen some users in past who were having some issues with their CMS, but thinking it was a server issue. Even though, we do not provide 3rd party support, but to make the situation go right and concluding the misunderstanding, we have worked with the client to fix his/her CMS. The root factor to conclude this sort of situations is to contact.
We are planning to start a “Quality Analysis Department” which will be aimed to keep in touch with our clients. One can submit any sort of feedbacks (Example: unsatisfactory support, unsatisfactory server performance, unsatisfactory uptime etc. which makes you unsatisfied with the service) through the desk to our Quality Analyst. We will start digging on your query and try to find a way to solve your problem with the co-operation of other respective departments. Our Quality Analyst team will try to monitor ticket activity to find user’s satisfaction level. In case, we feel, one is unsatisfied with a specific reason, we will immediately contact him/her with the possible solutions we can provide to solve the case through QA Desk. A little co-operation from clients may solve these sorts of unwanted situations.
We are in the process of training our human resources to be a Quality Analyst. This process is still going and we expect to launch this department within November.
Let me make a quick post about being a 700 posts club member in Digitalpoint. I am using Digitalpoint since 2007, and made these 700 posts in last 3 years. My username in Digitalpoint is “mellow-h”.
Digitalpoint is one of the first place where Mellowhost had started marketing. Most of our old customers are from Digitalpoint. We are still getting lots of users from Digitalpoint regularly visiting our site or purchasing hosting. I got around 90 positive iTrader in digitalpoint. Digitalpoint has gone under couple of re-organizing in last year. One of the key reason we fall back from digitalpoint is their re-organization didn’t work out. Currently our primary target is webhostingtalk and seeing pretty decent traffic everyday. I am planning to jump over couple of more forums beside WHT and digitalpoint has come in my mind again. Lets see how it works this time. I have always missed Digitalpoint for last 1 year after their re-organization, hope this is going to be pleasing back again.
And good luck to me for having those valuable 700 posts in DP after 3 years 😮
I was thinking about regular twiterring for a long time. But couldn’t start due to the pressure of managing Mellowhost. Finally, got our new twitter theme up. If you are a Mellowhost customer or fan, you can follow our twitter here:
Follow Mellowhost in Twitter