I was reviewing the live chat transcripts earlier today. An interesting one that was served by “Ronskit”, a live chat operator of Mellowhost caught my attention. One of our visitor was interested to know, why are we using Softlayer nameservers for the domain “mellowhost.com” (http://intodns.com/mellowhost.com) instead of ns1.mellowhost.com or so on. The visitor was more interested in proving that Mellowhost is hosted in a shared server and all of our clients are also using a server that is not really managed by Mellowhost. His excuses were flowing towards why we don’t sell VPS or Master Resellers, or so called “Alpha” Master Resellers instead we only sell Reseller and Shared Hosting. It is eventually hard to answer a management level of query by a sales representative and as expected he wasn’t able to please the visitor 🙂 I quickly thought to write this down for future references.