{"id":911,"date":"2022-10-30T20:59:05","date_gmt":"2022-10-30T14:59:05","guid":{"rendered":"https:\/\/mellowhost.com\/blog\/?p=911"},"modified":"2022-10-30T21:00:54","modified_gmt":"2022-10-30T15:00:54","slug":"kernel-module-installer-failed-0-r1soft-could-not-find-a-suitable-hcpdriver-module-for-your-system-how-to-install-cdp-agent-kernel-module-in-ubuntu","status":"publish","type":"post","link":"https:\/\/mellowhost.com\/blog\/kernel-module-installer-failed-0-r1soft-could-not-find-a-suitable-hcpdriver-module-for-your-system-how-to-install-cdp-agent-kernel-module-in-ubuntu.html","title":{"rendered":"kernel module installer failed. (0) – R1Soft – Could not find a suitable hcpdriver module for your system – How to install CDP Agent Kernel Module in Ubuntu"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

There are times, you may end up with the following error, when you are trying to install R1Soft hcp module or the kernel module in Ubuntu based servers:<\/p>\n\n\n\n

kernel module installer failed. (0) - R1Soft - Could not find a suitable hcpdriver module for your system - Ubuntu<\/pre>\n\n\n\n
Full error could be like the following when you call for –get-module<\/p>\n\n\n\n
root@hisab:\/lib\/modules\/r1soft# serverbackup-setup --get-module\nBuilding header archive ...\noutfile = \/tmp\/headers881407773\nheaders = \/usr\/src\/linux-headers-5.4.0-128-generic\nSession ID: 379634599\nWaiting to upload...\nUploading file...\nWaiting in build queue...\nFailed to get suitable module for this system: Failed to build module: No builders found.\n\nGet module failed.\nFalling back to old get-module ...\nChecking if module needs updated\nChecking for binary module\nWaiting                       \/\nNo binary module found\nGathering kernel information\nGathering kernel information complete.\nCreating kernel headers package\nChecking '\/tmp\/r1soft-cki.1667140819' for kernel headers\nFound headers in '\/tmp\/r1soft-cki.1667140819'\nCompressing...\nStarting module build...\nBuilding                      \/          kernel module installer failed. (0):\nInternal error encountered. Please contact support\nRequest ID: (75ca382d-5a0e-4161-8c70-8b136a6b1330)\nhttp:\/\/www.r1soft.com\/distros\/index.php?uuid=75ca382d-5a0e-4161-8c70-8b136a6b1330<\/pre>\n\n\n\n
To solve this error, you may get the built kernel module for Ubuntu based on it’s distribution in their repository. The link to the repository would be as following:<\/p>\n\n\n\n
http:\/\/beta.r1soft.com\/modules\/<\/pre>\n\n\n\n
Now, if you are using Ubuntu 20.04, then the module would be available under the folder: Ubuntu_2004_x64<\/p>\n\n\n\n
In my case, it was Ubuntu 20.04. Next stop, is to find the kernel version. You may get it from the following command:<\/p>\n\n\n\n
root@hisab:~# uname -a\nLinux hisab.skincafe.co 5.4.0-128-generic #144-Ubuntu SMP Tue Sep 20 11:00:04 UTC 2022 x86_64 x86_64 x86_64 GNU\/Linux\nroot@hisab:~#<\/pre>\n\n\n\n
Kernel number to note in our case, would be ‘5.4.0-128’. Now search for this inside the link:<\/p>\n\n\n\n
http:\/\/beta.r1soft.com\/modules\/Ubuntu_2004_x64\/<\/pre>\n\n\n\n
You should find a match, like for my case it was the following link:<\/p>\n\n\n\n
http:\/\/beta.r1soft.com\/modules\/Ubuntu_2004_x64\/hcpdriver-cki-5.4.0-128-generic.209.ko<\/pre>\n\n\n\n
Next stop, is to go to the r1soft module folder and load the module. You may do so like the following:<\/p>\n\n\n\n
cd \/lib\/modules\/r1soft\nwget http:\/\/beta.r1soft.com\/modules\/Ubuntu_2004_x64\/hcpdriver-cki-5.4.0-128-generic.209.ko<\/pre>\n\n\n\n
Now, all you need, is to restart r1soft. Remember to stop and star the agent instead of direct restart.<\/p>\n\n\n\n
service cdp-agent stop\nservice cdp-agent start<\/pre>\n\n\n\n
This should be able to load the HCP module now. You may verify this by typing:<\/p>\n\n\n\n
root@hisab:~# hcp --list\nIdera Hot Copy     6.16.4 build 117 (http:\/\/www.r1soft.com)\nDocumentation      http:\/\/wiki.r1soft.com\nForums             http:\/\/forum.r1soft.com\n\nThank you for using Hot Copy!\nIdera makes the only Continuous Data Protection software for Linux.\n\n\nNo Hot Copy sessions are currently running.\nroot@hisab:~#\n<\/pre>\n\n\n\n
Happy troubleshooting<\/p>\n","protected":false},"excerpt":{"rendered":"
There are times, you may end up with the following error, when you are trying to install R1Soft hcp module or the kernel module in Ubuntu based servers: Full error could be like the following when you call for –get-module To solve this error, you may get the built kernel module for Ubuntu based on … Continue reading “kernel module installer failed. (0) – R1Soft – Could not find a suitable hcpdriver module for your system – How to install CDP Agent Kernel Module in Ubuntu”<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[699,37,701,700,702,94,198],"_links":{"self":[{"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/posts\/911"}],"collection":[{"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/comments?post=911"}],"version-history":[{"count":2,"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/posts\/911\/revisions"}],"predecessor-version":[{"id":914,"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/posts\/911\/revisions\/914"}],"wp:attachment":[{"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/media?parent=911"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/categories?post=911"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mellowhost.com\/blog\/wp-json\/wp\/v2\/tags?post=911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}